Who we are
We are The Food Innovators and our website address is: https://thefoodinnovators.uk.
What personal data we collect and why we collect it
The information you input in our contact form will only be used to reply to your message and will be permanently deleted from our emails after 6 months. If you wish for this information to be deleted from our system sooner then please contact email@example.com
We run analytics on orders to determine things like average order spend and average items ordered per order. We also run them on your visit to see where people are spending their time on our site and to figure out how we can improve our site. These don’t collect personally identifiable information.
We require details such as your name, address, and billing information to process your order. Only Paypal sees your billing information. These details will not be used in any way other than to process your order.
The data in your account is used to help speed up the ordering process and is not passed to any third parties or used in any way other than to assist the ordering process. Your account may be deleted upon request. To do this email us at firstname.lastname@example.org.
how long we retain your data
Depending on what your data is used for we retain the data for different lengths of time.
For each of the below all the data related to each category will be deleted after x amount of time. For example, if you send us a message through our Contact Us form then [Your Name], [Your Email] and any other info given in your message will be retained and deleted after 6 months.
Active Accounts: Indefinitely
Inactive Accounts: Deleted after 1 year
Pending Orders, Not completed orders and failed orders): Deleted after 2 weeks
Cancelled Orders: Deleted after 2 weeks
Completed orders: Deleted after 3 years
Contact Form Data: Deleted after 6 months
what rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. This file can only be generated upon your request. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
where we send your data
The Food Innovators is a trading name for Lorama Foods Ltd. Data is shared with Lorama Foods Ltd for administrative purposes.
how we protect your data
Our website is fully HTTPS secure and we have an SSL certificate provided by GeoTrust. Our website and its plugins are kept up to date to ensure all the latest security revisions are always in place.
what data breach procedures we have in place
In the unlikely event of a data breach, all customers who have affected will be contacted within a maximum of 72 hours.